如果 aiKit 中有某项功能未按您的预期运行,请在您所在的页面告诉我们。点击“报告问题”会打开一个简短表单,提交您填写的内容、可选的屏幕截图,以及我们查找问题所需的详细信息(页面、浏览器、账户和时间)。您可以在“您的反馈”下跟踪您提交的每份报告。本指南将介绍该表单、“您的反馈”,以及面向 aiKit 管理员的“问题反馈”收件箱及其“使用 AI 修复”按钮。
打开“您的反馈” →“发生了什么?”是唯一必须填写的内容。请说明您当时在做什么、预期结果是什么以及实际发生了什么,例如“我在店铺资料中点击了保存,但没有任何反应。我原本希望看到已保存的提示。”标签旁的“语音”按钮可让您口述代替打字(在支持的浏览器中);完成后点击“停止”。
截图(可选):点击“添加图片”选择 PNG、JPEG 或 WebP 格式的图片,也可以直接将图片粘贴到表单中。大图会在发送前由浏览器自动压缩;上限为 2 MB。点击“移除”即可删除。
您的邮箱(可选)仅在您未登录时显示,以便我们在问题修复后通知您:当状态变化或我们回复时,您会收到邮件(前提是 aiKit 已开启邮件功能)。登录后,系统会自动关联您的账户,更新也会显示在您的通知铃铛中。
点击“随报告发送的信息”可查看具体会发送哪些内容:页面地址、您的浏览器、您的账户(或“未登录”)以及时间。除此之外,不会发送您屏幕或账户中的其他任何内容。
点击“发送报告”即可提交。您会看到“谢谢!报告 #12 已收到。”(显示您报告的编号),登录状态下还会出现“查看您的报告”按钮。点击“取消”、右上角的 X、Esc 键或点击表单外部,都会关闭表单且不会发送。
Your reports (Settings → Your reports, or the See your report button after sending) lists every report you sent, newest first, each with its number, your words, and a status. Open one to see what you sent, your screenshot, and four progress steps at the top: Received, Being fixed, Live, please check, and Fixed, with a line under them saying what's happening now (for example “Work started 6 min ago”). Every new report goes to aiKit's automatic fixer by itself within a few minutes; nobody has to press anything. The page updates by itself while the work is going on. When it reaches Live, please check, try it and say whether it works now. If someone on the aiKit team wrote back, their reply shows under Our reply. You only ever see your own reports. Every status change you'd notice and every reply also reaches you: on the bell when you're signed in, and by email according to your choice for Your problem reports in Settings → Notifications.
管理员可在侧边栏看到“问题报告”(并显示新报告和待审核修复的数量),每有新报告都会收到邮件;邮件中有“使用 AI 修复”按钮,登录后即可打开该报告。收件箱提供状态按钮(打开中、新建、修复待审核、修复进行中、已请求修复、已修复、不予修复、全部),每个按钮只显示对应的报告;还有搜索框(可搜索文字、页面、邮箱或报告编号,如 #12)以及严重程度菜单。您选择的筛选条件会保留在页面地址中,因此可以收藏或分享;点击“显示所有未关闭”即可恢复默认。
每个报告页面都会显示“对方的描述”及截图、“随报告发送的信息”(页面、浏览器、屏幕、账户、时间、版本),以及“初步判断”:报告提交后自动生成的简短摘要、可能涉及的区域和文件,以及严重程度(紧急、高、中或低)。“备注”区域包含仅管理员可见的私人备注(会随“使用 AI 修复”一并提交),以及用户在其报告中可见的回复。
Every new report goes to the auto-fixer by itself within a few minutes; there's nothing to press. The Auto-fix card shows where it stands: In line, Being fixed (with how long ago it started), Live and waiting for the reporter to check, or Fixed. The page refreshes itself every 15 seconds while a report is in line or being fixed.
Tries lists every attempt with its time and how it ended: Working, Shipped, Asked a question, Stopped and handed back, or Timed out. The fixer's last note says what it found or why it stopped. When it hands a report back, it rests for 6 hours before the fixer tries again by itself; press Try again to start it right away, with an optional note on what to do differently.
When the fix is live, the reporter is asked to check it. Mark fixed closes it yourself, Reopen sends it back with your note, and Won't fix closes it without a change.
想快速问个具体问题?查看常见问题。