Live Chat: one inbox for every website you run

Open Live Chat, choose Sites, then Add a site. Type the site's name and its address, and pick a time zone (it starts on your computer's zone and decides when your chat hours begin and end). You get one line of code to paste before the closing </body> tag of your site, or into your site builder's custom code box. The Install tab shows the line with a Copy button, step-by-step notes, and Check install, which says whether the chat has loaded on your site yet. The sites list shows each one as installed or not seen yet.

The chat only opens on the addresses saved for that site (Settings → Where the chat can show), so nobody can copy your line onto another website. If your line ever leaks, Make a new key (on the Install tab) makes the old line stop working at once.

A round chat button sits in the corner of every page. Opening it shows your logo, the chat name, your greeting and whether you're open. To start, the visitor types their name, email and a message. Their chat stays in that browser, so leaving and coming back keeps the conversation.

When nobody can answer (you're closed, or no one is online), the visitor sees that up front, with your Request a quote, Request an estimate and Send a message buttons, so they're never left waiting. The same buttons appear if a message goes unanswered for the number of minutes you choose. Each button goes to the address you set for that site.

The "Powered by aiKit" line shows at the bottom on the $28.88 plan; from the $48.88 plan you can turn it off in Settings → Branding.

• Every chat from every one of your sites, each with its site's name, newest activity first.
• Needs attention shows chats waiting on a reply, missed chats and visitors who left a message; All and Resolved show the rest. Search finds a name, email or words in the chat.
• Each chat has its own address you can bookmark or share with your team.
• In a chat: reply, add an internal note your visitor never sees, type / to pick a saved reply, Assign to me, and Mark resolved (or Reopen).
• When you're online, the assistant can suggest a reply: Use this reply puts it in the box for you to edit; nothing is sent for you.
• A sound plays for a new visitor message when the inbox is in the background, unless you mute it.

Settings → Hours sets the days and times you answer, in the site's time zone, plus holidays when you're closed all day. Outside those hours the chat says when you're back (for example, back Monday at 9 AM). While the inbox is open you count as online; close it and you go offline after a short while. Visitors only wait for a person when someone is online and you're open.

The AI assistant tab teaches the assistant and decides when it speaks. It learns from your website (up to 150 pages, plus every product page it finds), other links, uploaded documents (PDF, Word, text, CSV), pasted questions and answers, and pasted text. Website learning runs on its own after you start it; you can close the page.

Two switches: AI answers when no one is online (it replies to visitors when nobody on your team is online or you're closed, always labeled Automated) and AI suggested replies for staff (drafts in the inbox for you to use or dismiss). It answers only from what you gave it; when it isn't sure, it says so and offers your buttons or a person. Answers you give it yourself outrank your website text.

Topics your team always answers (for example returns) always go to a person, at no AI cost. Questions to ask first makes it ask what it needs before recommending (for example distance and light before a wattage). A price list address lets it give exact published quantity prices; the math is done in code, never guessed.

Pick Standard (fast, lowest cost) or Smarter (better with tricky questions, about twice the cost). Each reply's real cost shows on the usage meter. Limits keep costs safe: 20 assistant answers per chat per hour and 400 per site per day.

To review lists answers that need your eye: prices, promises, and places your own content disagrees with itself. Fix an answer and it becomes something the assistant knows.

Alerts (in the inbox) sets how you hear about new chats, unanswered chats and visitors who left a message: email, a text message, and phone alerts on this device (on an iPhone, add the inbox to your Home Screen first). Quiet hours pause texts and phone alerts; email still arrives. Send a test alert checks that it reaches you. A choice shows "not available yet" until that kind of alert is set up for your account.

In an open chat, Save as contact adds the visitor (name, email, the site and a link back to the chat) to your aiKit Clients; if they're already there, it links to them instead. Quick quote lets you type a few lines (item, how many, price each), see the total, and send it in the chat: the visitor gets a button to view and accept the quote. It's a real Quote Studio quote, so Open in Quote Studio gives you the full editor, reminders and the PDF.

The chat notices each visitor's language for free, from their browser and from the words they type. When it's different from yours, the open chat shows "This visitor is writing in Spanish" (or whichever language) with a Turn on translation button and about what it costs per message, measured from real translations (in our tests a few thousandths of a cent each). Nothing is translated until you press it.

Once it's on, for that chat only: the visitor's messages show in your language with Translated from Spanish and a Show original link under each one. Your replies are translated into the visitor's language before they see them, and under each reply Show what the visitor sees switches to the translated words. The visitor reads your replies in their language with their own Show original link, and the chat window's own words (the message box, Send, the away notes) switch to their language too. A small Translating · uses AI allowance bar stays above the chat with Turn off. Your original words are always kept; translations are saved beside them. If a translation can't be made, your reply isn't sent, and you can try again or turn translation off.

Costs stay small: the same words are never translated twice, chats in your own language are skipped, and the chat window's words are translated once per language and reused for every visitor after that. Translation shows as its own line, Translated messages, on the assistant's usage meter, and up to 1,500 messages per site per day are translated. When the assistant answers on its own, it already answers in the visitor's language. In the site's settings, under Language, pick Ask each time (the default), Always translate (it turns on by itself for chats in another language), or Never translate (no button).

• Live Chat starts on the $28.88 plan, which includes 1 website. $48.88 includes 3, $88.88 includes 5, $148.88 includes 7 and $248.88 includes 10.
• The Sites list shows how many you're using. When you're at your plan's number, Add a site shows which plan includes more.
• The "Powered by aiKit" line can be turned off from the $48.88 plan.
• Assistant answers and translation use your plan's AI allowance; the meter shows what each one costs.