A live chat widget is the chat bubble in the corner of a website. Visitors click it, type a question and talk with someone from the business right away. Many chat tools add an automated assistant that answers common questions when nobody is available, then hands the conversation to a person.
People often decide whether to buy, book or request a quote while they are still on the page. A fast answer at that moment keeps them from leaving to try a competitor. The important part is honesty: an automated answer should be labeled as automated and should only answer from information the business has provided.
Imagine a party rental company called Big Top Rentals getting questions about tent sizes on a Saturday night. The assistant answers from the website's own pages, offers the quote button, and the owner picks up the conversation on Monday.
In aiKit, Live Chat adds to any website with one line and puts every site's chats in one inbox. When nobody is online, an assistant named Kit, unless you rename it, answers only from your website, documents and Q&A, labeled Automated, and hands off when it is not sure.
Related terms
See it in practice
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