Online booking, also called online scheduling or appointment booking, puts your real availability on your website. A customer picks a service, sometimes a staff member, then an open time, and the appointment lands on your calendar with a confirmation sent automatically.
It wins bookings outside office hours and ends the back-and-forth of phone tag. The rules behind it matter: buffers between visits, notice periods and staff days decide which times show, and a good system never lets two people book the same slot.
Say a mobile detailer called Gleam Mobile Detailing needs travel time between jobs. A 30-minute buffer after every booking means the next customer always gets a realistic time, and customers can move their own booking when plans change.
In aiKit, Booking adds a booking page to an aiKit website where customers pick a service, a person and a time that is really open, with buffers, classes with seats, a waitlist and reminder emails with a change-or-cancel link. The Bookings tool gives you day, week and month views and a calendar feed.
Related terms
See it in practice
Quote software for contractors: from a voice note to a signed yes
Turn a voice note or a customer's email into a one-page contractor quote priced from your own prices. Send a live page they accept by typed name.
Use caseOnline booking for salons, on your own website
A booking page on your salon's website: services, stylists, real open times, reminders and self-serve changes, plus a day calendar for the front desk.
Use caseGet more Google reviews for a service business, the honest way
Ask every customer for a review the same way, with your Google link, reminders that stop on their own, and a reviews wall for your website. No gating.